Privacy at a Glance

Understanding how we protect your data and respect your privacy rights.

Data Collection

We only collect information necessary to provide our services effectively.

Data Protection

Advanced encryption and security measures protect your information.

Your Rights

You have full control over your personal data and privacy preferences.

Transparency

Clear communication about how we use and protect your data.

1. Information We Collect

Personal Information

  • Contact details (name, email, phone number, address)
  • Business information for commercial clients
  • Service preferences and requirements
  • Payment and billing information
  • Emergency contact information

Service-Related Information

  • Security system access logs and monitoring data
  • Cleaning service schedules and preferences
  • Facility management requirements and specifications
  • CCTV footage and security recordings (where applicable)

Technical Information

  • IP addresses and device information
  • Website usage data and analytics
  • Browser type and operating system

2. How We Use Your Information

Service Delivery

  • Provide security, cleaning, and facility management services
  • Schedule and coordinate service appointments
  • Monitor and maintain security systems

Business Operations

  • Process payments and manage billing
  • Communicate about services and updates
  • Improve our services and develop new offerings

Legal & Safety

  • Comply with legal obligations and regulations
  • Ensure safety and security of clients and staff
  • Investigate incidents and security breaches

Marketing & Analytics

  • Send relevant service updates and offers
  • Analyze website usage and service performance
  • Conduct market research and surveys

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

With Your Consent

When you explicitly agree to share your information with specific third parties.

Legal Requirements

To comply with legal obligations, court orders, or regulatory requirements.

Safety & Protection

To protect the rights, property, or safety of X Infinity Group, our clients, or others.

Service Providers

With trusted partners who assist in our operations under strict confidentiality agreements.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

256-bit SSL encryption for data transmission and AES encryption for data storage.

Access Control

Restricted access to personal information on a need-to-know basis with multi-factor authentication.

Regular Updates

Regular security assessments, updates, and penetration testing.

Staff Training

Comprehensive employee training on data protection and privacy best practices.

5. Your Privacy Rights

Under GDPR and other privacy laws, you have the following rights:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal information ("right to be forgotten").

Right to Object

Object to processing of your personal information for certain purposes.

Right to Portability

Request transfer of your data to another service provider.

Right to Restrict

Request restriction of processing in certain circumstances.

How to Exercise Your Rights

Contact our Data Protection Officer at privacy@xinfinitygroup.com or use our online privacy portal. We will respond within 30 days.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

privacy@xinfinitygroup.com

+44 (0) 123 456 7890

X Infinity Group, Privacy Office

General Inquiries

info@xinfinitygroup.com

+44 (0) 123 456 7891

www.xinfinitygroup.com

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.

Policies Library

Access our comprehensive collection of policies and procedures that govern our operations and ensure compliance with the highest standards.

Modern Slavery Policy

Updated: 2024

Comprehensive policy outlining our commitment to preventing modern slavery and human trafficking.

Supplier Code of Conduct

Updated: 2024

Standards and requirements for all suppliers and business partners regarding ethical practices.

Whistleblowing Policy

Updated: 2024

Guidelines for reporting concerns about potential violations or unethical behavior.

Human Rights Policy

Updated: 2024

Our commitment to respecting and protecting human rights in all business operations.

Health & Safety Policy

Updated: 2024

Comprehensive health and safety procedures aligned with ISO 45001 standards.

Environmental Policy

Updated: 2024

Our commitment to environmental responsibility and sustainable business practices.

Policy Updates

All policies are regularly reviewed and updated to ensure compliance with current legislation and best practices. PDF documents will be available for download once uploaded to the system.

Questions About Your Privacy?

Our Data Protection team is here to help. Contact us for any privacy-related questions or concerns.