Hospitality Guest Experience & Facilities Management
Premium cleaning and security solutions for hotels, resorts, and hospitality venues
Cleanliness Drives Revenue in Hospitality
In hospitality, cleanliness directly impacts revenue. According to 2025 AHLA research, room and property cleanliness is a key driver of guest experience and satisfaction. Studies show that a 1-point increase in cleanliness reputation can lift prices by 11.2% without losing occupancy. One missed detail—a used glass, a dusty shelf, an unmade bed—can cost you a five-star rating and future bookings.
Our hospitality solutions combine rapid room turnover, meticulous attention to detail, and professional service standards. We understand that guests judge your property based on cleanliness and maintenance, making housekeeping the cornerstone of operational success. Properties with documented cleaning checklists report 23% reduction in cleaning errors and missed tasks.
Our Hospitality Services Include:
- ✓ Room Turnover Management: Rapid, meticulous cleaning between guests with documented checklists
- ✓ Kitchen & Food Service Sanitization: Professional cleaning of kitchens, dining areas, and food preparation zones
- ✓ Lobby & Common Area Excellence: Pristine corridors, lobbies, and guest-facing spaces
- ✓ Specialized Carpet & Upholstery Cleaning: Professional deep cleaning of fabrics and surfaces
- ✓ 24/7 Security & Guest Safety: Trained security personnel and access control systems
- ✓ Flexible Scheduling: Coordination around guest activities and peak periods
- ✓ Eco-Friendly Options: Sustainable cleaning products for environmentally conscious properties
Key Performance Indicators We Track
Guest Satisfaction Metrics
- NPS (Net Promoter Score): Measuring guest loyalty and recommendation likelihood
- Online Reviews: Monitoring and improving cleanliness ratings across platforms
- Repeat Guest Rates: Tracking return bookings as a cleanliness indicator
- RevPAR Impact: Documenting revenue per available room improvements
Operational Excellence
- Rooms Cleaned Per Hour: Efficiency metrics without compromising quality
- Cost Per Clean: Optimizing labor and supply costs
- Staff Productivity: Training and performance management
- Inventory Management: Efficient supply chain and waste reduction
The Business Case for Excellence
Price Premium: A 1-point increase in cleanliness reputation lifts prices by 11.2% without losing occupancy
Error Reduction: Documented checklists reduce cleaning errors and missed tasks by 23%
Guest Reviews: Impeccable cleanliness drives positive reviews and repeat bookings